Welcome to Snazzy Mode’s FAQ section! We’ve compiled answers to your most pressing questions about our fashion-forward offerings, delivery options, and shopping experience. Can’t find what you’re looking for? Our style-savvy team is always ready to assist at [email protected].
About Snazzy Mode
Who is the Snazzy Mode customer?
Our ideal customer is the fashion-forward individual who appreciates premium brands like GANNI, Acne Studios, and ALÉMAIS at competitive prices. Whether you’re preparing for a special occasion or refreshing your seasonal wardrobe, we cater to style-conscious shoppers who value both quality and value.
What’s the Snazzy Mode style aesthetic?
We specialise in contemporary, runway-inspired pieces with a focus on effortless style. Our curated collection includes dresses, jeans, shorts, skirts, and tops that blend current trends with timeless appeal—perfect for creating statement looks without compromising on comfort or quality.
Products & Sizing
Which designers do you carry?
We’re proud to offer selections from coveted brands like GANNI, Acne Studios, and ALÉMAIS, with new designers added seasonally. Our edit focuses on pieces that deliver maximum style impact at prices that delight.
Do you provide sizing guides?
Each product page includes detailed measurements to help you find your perfect fit. We recommend comparing these with your best-fitting similar garment. When in doubt, our customer service can provide specific sizing advice for any piece.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for seamless, secure transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.
Can I modify or cancel my order after placement?
We process orders quickly to get your fashion finds to you ASAP! If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing (typically within 1-2 business days).
Shipping & Delivery
What are my delivery options?
Standard Shipping (£12.95): For when you need runway-ready pieces quickly. Processed in 1-2 business days and delivered via DHL/FedEx in 10-15 business days after dispatch.
Free Shipping (Orders over £50): Processed in 1-2 business days and delivered via EMS in 15-25 business days after dispatch. Perfect for seasonal wardrobe planning!
Pro tip: Combine orders with friends to reach the £50 threshold and enjoy free shipping together!
Do you ship worldwide?
We deliver to most global fashion capitals and style hubs! Currently, we’re unable to serve some Asian countries and remote regions (but we’re working on expanding our reach). Unsure about your location? Contact us at [email protected] before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. For Free Shipping (EMS), tracking may be more limited but we’ll keep you informed at every stage.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date because even the most stylish among us sometimes change their minds! Items must be unworn, with tags attached, and in original packaging. Simply contact us at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for return items that don’t reach us.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).
Contact & Support
How do I contact customer service?
Our style-savvy support team is available via email at [email protected]. We aim to respond within 24 hours during business days (Monday-Friday). For urgent matters regarding current orders, please include your order number in the subject line.
Where is Snazzy Mode located?
Our headquarters is at 65 Warstone Ln, Birmingham, GB B2F 7RR, but we serve fashion lovers worldwide (excluding some Asian countries and remote regions). All orders ship from our UK warehouse.
At Snazzy Mode, we’re delivering more than packages—we’re delivering confidence, style, and the thrill of premium fashion at prices that delight. Happy shopping!